Resident Services
Online Payment Portals
FAQs
Yes, residents can pay rent online via the property’s payment portal. The “Communities” tab at the top of the page provides links to payment portals for your community. Once there, you can search for your community and access the online payment portal.
Contact your community manager for more information.
Residents can submit maintenance requests by contacting the property management office.
If a maintenance emergency occurs, residents should contact the property management office, or if after-hours, residents may contact 859-276-5388 for assistance. Residents experiencing a life-threatening emergency should call 911 immediately.
All residents are highly encouraged to purchase Renters Insurance to cover the loss of personal belongings but is not required. If you have questions regarding Renters Insurance you may reach out to the Property Management office for more information.
Follow Us
For Updates
🌊 NOW HIRING SEASONAL LIFEGUARDS! 🌊
🏖️ Join Our Team & Make a Splash This Summer! 🏖️ Click the link here to apply: jobs.jobvite.com/winterwoodinc-careers
#Winterwoodinc #LoveWhereYouWork #OurPeopleFirst #LexingtonJobs #LouisvilleJobs
0 CommentsComment on Facebook
Congratulations to Jodie Deemer at Lasalette Gardens and Christine Goble, Regional Manager, for winning our Deliquincy challenge! #OurPeopleFirst #lovewhereyouwork #winterwoodinc
4 CommentsComment on Facebook
Congratulations!!!
Congrats on the great job and winning!!!
Congrats
🌟 Welcome to the Team! 🌟
Join us in giving a warm Winterwood Inc. welcome to our newest team members! 🎉 We’re excited to have you on board and can’t wait to see all the great things you’ll accomplish.
Here’s to new beginnings, growth, and success together! #WinterwoodInc #OurPeopleFirst #LoveWhereYouWork
9 CommentsComment on Facebook
Welcome aboard!
Welcome to the team!!
Love that we do this, but would it be possible to include what properties they are going to?
At Winterwood, our team is the heart of everything we do! Today, we want to take a moment to say THANK YOU to our incredible employees who work hard every day to provide outstanding service to our residents. Drop a comment below and help us celebrate our amazing team! 👏 #OurPeopleFirst #lovewhereyouwork #winterwoodinc
2 CommentsComment on Facebook
Violence Against Women Act
Protections Provided Through the Violence Against Women Act
HUD provides protections for victims of acts of domestic violence, dating violence, stalking, and sexual assault. This is true regardless of gender. While victims are still required to meet criminal and screening requirements, you will not be subjected to denial solely because you are a victim of an act (aka VAWA Crimes) covered under VAWA 2013. If you want to exercise your VAWA protections, please contact the owner/agent (Property Management Office).
Disabled individuals/families have the right to request reasonable accommodations to participate in the informal hearing process. TDD: 1-800-648-6056 or 711 National Voice Relay, or if you have difficulty understanding English, please request our assistance and we will ensure that you are provided with assistance based on your individual needs.
If you feel as if you have been discriminated against you have the right to file a fair housing discrimination complaint with HUD and directed to HUD’s Office of Fair Housing and Equal Opportunity at (800) 669-9777(voice) or
(800) 927-9275 (TTY).
Housing discrimination complaints may also be filed by visiting www.hud.gov/fairhousing, or by downloading HUD’s free housing discrimination mobile application, which can be accessed through Apple and Android devices.
