Resident Services
Online Payment Portals
FAQs
Yes, residents can pay rent online via the property’s payment portal. The “Communities” tab at the top of the page provides links to payment portals for your community. Once there, you can search for your community and access the online payment portal.
Contact your community manager for more information.
Residents can submit maintenance requests by contacting the property management office.
If a maintenance emergency occurs, residents should contact the property management office, or if after-hours, residents may contact 859-276-5388 for assistance. Residents experiencing a life-threatening emergency should call 911 immediately.
All residents are highly encouraged to purchase Renters Insurance to cover the loss of personal belongings but is not required. If you have questions regarding Renters Insurance you may reach out to the Property Management office for more information.
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🎉 Celebrating Success at Winterwood Inc.! 🎉
We’re thrilled to announce the promotion of two exceptional team members to Regional Managers!
✨ Karen Miller joined us in 2019 and has consistently demonstrated outstanding dedication and leadership.
✨ Glenda Robinson joined us in 2022 and has already made a significant impact with her expertise and commitment.
Both Karen and Glenda exemplify what it means to put People First in everything they do. Please join us in congratulating them on this well-deserved achievement! 🏆👏
#OurPeopleFirst #WinterwoodInc #Leadership #EmployeeSpotlight
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We’re excited to welcome some great new faces to the Winterwood team this week! #OurPeopleFirst #LoveWhereYouWork #WinterwoodLiving #WinterwoodInc #WeAreHiring
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Welcome
Welcome
Welcome
Congratulations to Claire Nance on winning this brand-new Craftsman lawn mower at our Annual Training Meeting! 🎉 She’s all smiles with her big win, and we’re thrilled to celebrate her hard work and dedication. Here’s to making yard work a little easier! #LoveWhereYouWork #Winterwood #WinterwoodLiving #OurPeopleFirst
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📢 Know anyone looking for a rewarding career in property management? 📢 Join Us at the JobNewsUSA.com Career Fair in Louisville on November 13th!
✨ Positions we’re hiring for:
Property Manager
Assistant Property Manager
Maintenance Technician
Leasing Agent
Whether you’re an experienced professional or just starting out, we offer an environment where you can grow, learn, and make a difference. We can’t wait to meet you!
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Violence Against Women Act
Protections Provided Through the Violence Against Women Act
HUD provides protections for victims of acts of domestic violence, dating violence, stalking, and sexual assault. This is true regardless of gender. While victims are still required to meet criminal and screening requirements, you will not be subjected to denial solely because you are a victim of an act (aka VAWA Crimes) covered under VAWA 2013. If you want to exercise your VAWA protections, please contact the owner/agent (Property Management Office).
Disabled individuals/families have the right to request reasonable accommodations to participate in the informal hearing process. TDD: 1-800-648-6056 or 711 National Voice Relay, or if you have difficulty understanding English, please request our assistance and we will ensure that you are provided with assistance based on your individual needs.
If you feel as if you have been discriminated against you have the right to file a fair housing discrimination complaint with HUD and directed to HUD’s Office of Fair Housing and Equal Opportunity at (800) 669-9777(voice) or
(800) 927-9275 (TTY).
Housing discrimination complaints may also be filed by visiting www.hud.gov/fairhousing, or by downloading HUD’s free housing discrimination mobile application, which can be accessed through Apple and Android devices.
