Resident Services
Online Payment Portals
FAQs
Yes, residents can pay rent online via the property’s payment portal. The “Communities” tab at the top of the page provides links to payment portals for your community. Once there, you can search for your community and access the online payment portal.
Contact your community manager for more information.
Residents can submit maintenance requests by contacting the property management office.
If a maintenance emergency occurs, residents should contact the property management office, or if after-hours, residents may contact 859-276-5388 for assistance. Residents experiencing a life-threatening emergency should call 911 immediately.
All residents are highly encouraged to purchase Renters Insurance to cover the loss of personal belongings but is not required. If you have questions regarding Renters Insurance you may reach out to the Property Management office for more information.
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🐾 It’s National Pet Month and we want to see your pets! 🐶🐱 Drop a photo of your pet in the comments and tell us their name!
At Winterwood Inc., we know pets are more than just animals — they’re family! 💛
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Say hello to the newest faces of Winterwood! 👋
#winterwoodinc #welcometotheteam #OurPeopleFirst
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Strong communities start with strong teams — and we’re proud of ours!
Tag a teammate who inspires you, supports you, or just makes your day better! #OurPeopleFirst #WinterwoodInc #LoveWhereYouWork
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The whole PDV Team and especially Danielle Boothe ❤️She goes beyond the above for our team. She is there rather if it’s work related or not. When she says call me if you need me, SHE MEANS THAT! I’m very thankful for her.
Brian Burden Thank you for putting up with me! 😆
Cheers to trying to stay sane
🌟 Welcome to Our New Team Members! 🌟
We're thrilled to introduce the newest additions to the Winterwood Inc. family! Our team has grown with talented individuals joining our Property Management, Maintenance, Groundskeeping, and Corporate departments.
We're excited to have you all on board and look forward to the great work you'll accomplish! #WinterwoodInc #OurPeopleFirst #WelcomeToTheTeam
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Welcome to the team!
Welcome to my world Deanna Wilson !
Welcome to all the newbies, enjoy working here!
Violence Against Women Act
Protections Provided Through the Violence Against Women Act
HUD provides protections for victims of acts of domestic violence, dating violence, stalking, and sexual assault. This is true regardless of gender. While victims are still required to meet criminal and screening requirements, you will not be subjected to denial solely because you are a victim of an act (aka VAWA Crimes) covered under VAWA 2013. If you want to exercise your VAWA protections, please contact the owner/agent (Property Management Office).
Disabled individuals/families have the right to request reasonable accommodations to participate in the informal hearing process. TDD: 1-800-648-6056 or 711 National Voice Relay, or if you have difficulty understanding English, please request our assistance and we will ensure that you are provided with assistance based on your individual needs.
If you feel as if you have been discriminated against you have the right to file a fair housing discrimination complaint with HUD and directed to HUD’s Office of Fair Housing and Equal Opportunity at (800) 669-9777(voice) or
(800) 927-9275 (TTY).
Housing discrimination complaints may also be filed by visiting www.hud.gov/fairhousing, or by downloading HUD’s free housing discrimination mobile application, which can be accessed through Apple and Android devices.
