Resident Services

Online Payment Portals

FAQs

Yes, residents can pay rent online via the property’s payment portal. The “Communities” tab at the top of the page provides links to payment portals for your community. Once there, you can search for your community and access the online payment portal.

Contact your community manager for more information.

Residents can submit maintenance requests by contacting the property management office.

If a maintenance emergency occurs, residents should contact the property management office, or if after-hours, residents may contact 859-276-5388 for assistance. Residents experiencing a life-threatening emergency should call 911 immediately.

 

 

All residents are highly encouraged to purchase Renters Insurance to cover the loss of personal belongings but is not required. If you have questions regarding Renters Insurance you may reach out to the Property Management office for more information.

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A day at the races offers a unique and energizing way to reward a hardworking team - and that's exactly what our outstanding accounting team experienced today! They spent an exciting day at Keeneland, relaxing, recharging, and making the most of some well-deserved team time. We appreciate you!
#keenelandracetrack
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A day at the races offers a unique and energizing way to reward a hardworking team - and thats exactly what our outstanding accounting team experienced today!  They spent an exciting day at Keeneland, relaxing, recharging, and making the most of some well-deserved team time.   We appreciate you! 
#keenelandracetrack

Join the Winterwood, Inc. family and help us build stronger communities- one property at a time! 🏡✨

We’re on the lookout for passionate, hard-working, and fun individuals to join our team! See our open positions here: jobs.jobvite.com/winterwoodinc-careers #WeAreHiring #LexingtonJobs #LouisvilleJobs #LoveWhereYouWork #WinterwoodInc
... See MoreSee Less

Join the Winterwood, Inc. family and help us build stronger communities- one property at a time! 🏡✨

We’re on the lookout for passionate, hard-working, and fun individuals to join our team! See our open positions here: https://jobs.jobvite.com/winterwoodinc-careers #WeAreHiring #LexingtonJobs #LouisvilleJobs #LoveWhereYouWork #WinterwoodInc

We’re excited to introduce the newest members of the Winterwood Inc. family! 🙌 We’re thrilled to have such talented individuals on board and can’t wait to see all they accomplish! 💼🏡

#WelcomeToTheTeam #WinterwoodInc #LoveWhereYouWork #OurPeopleFirst
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We’re excited to introduce the newest members of the Winterwood Inc. family! 🙌 We’re thrilled to have such talented individuals on board and can’t wait to see all they accomplish! 💼🏡

#WelcomeToTheTeam #WinterwoodInc #LoveWhereYouWork #OurPeopleFirstImage attachment

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I worked with Joseph Bailey at Humana! Great guy! Hope your good brother! We miss you🥰

Welcome aboard!

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Violence Against Women Act

Protections Provided Through the Violence Against Women Act

HUD provides protections for victims of acts of domestic violence, dating violence, stalking, and sexual assault. This is true regardless of gender. While victims are still required to meet criminal and screening requirements, you will not be subjected to denial solely because you are a victim of an act (aka VAWA Crimes) covered under VAWA 2013. If you want to exercise your VAWA protections, please contact the owner/agent (Property Management Office).

 

Disabled individuals/families have the right to request reasonable accommodations to participate in the informal hearing process. TDD: 1-800-648-6056 or 711 National Voice Relay, or if you have difficulty understanding English, please request our assistance and we will ensure that you are provided with assistance based on your individual needs.

If you feel as if you have been discriminated against you have the right to file a fair housing discrimination complaint with HUD and directed to HUD’s Office of Fair Housing and Equal Opportunity at (800) 669-9777(voice) or

(800) 927-9275 (TTY).

Housing discrimination complaints may also be filed by visiting www.hud.gov/fairhousing, or by downloading HUD’s free housing discrimination mobile application, which can be accessed through Apple and Android devices.