Resident Services
Online Payment Portals
FAQs
Yes, residents can pay rent online via the property’s payment portal. The “Communities” tab at the top of the page provides links to payment portals for your community. Once there, you can search for your community and access the online payment portal.
Contact your community manager for more information.
Residents can submit maintenance requests by contacting the property management office.
If a maintenance emergency occurs, residents should contact the property management office, or if after-hours, residents may contact 859-276-5388 for assistance. Residents experiencing a life-threatening emergency should call 911 immediately.
All residents are highly encouraged to purchase Renters Insurance to cover the loss of personal belongings but is not required. If you have questions regarding Renters Insurance you may reach out to the Property Management office for more information.
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We had an amazing time at the Villages of Park Duvalle Family Fun Festival over the weekend 🎉
From the Kid Zone to great food and music, it was a blast for the whole community! A big thanks to all who came out and made it such a special day. At Winterwood, we’re all about community and putting our people first. 🏡❤️ #ParkDuvalleFunFest #OurPeopleFirst #WinterwoodInc #LoveWhereYouLive
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Our managers recently gathered for a collaborative leadership training session in Lexington, KY. The purpose was to enhance our leadership skills, share best practices, and develop innovative strategies to improve the quality of our property management services. ✨
At Winterwood, Inc., we know that strong leadership is the key to supporting our teams, residents, and communities. It was great to see our dedicated managers work together, grow, and continue to embody our "People First" values. #OurPeopleFirst #LoveWhereYouWork #Winterwood #LeadershipTraining
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Don't forget to mark your calendars for this year's Annual Training Meeting! We can't wait to see you there! ✨ #OurPeopleFirst #LoveWhereYouWork #WinterwoodLiving #WinterwoodATM
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The only question is what to wear! 🤔
🌟 Welcome to the Winterwood Family! 🌟
We’re super excited to have you all on board! This group is bringing a ton of talent and positive energy to the team, and we can’t wait to see all the great things they’ll do! #OurPeopleFirst #LoveWhereYouWork #WinterwoodLiving #WelcomeToTheTeam
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Violence Against Women Act
Protections Provided Through the Violence Against Women Act
HUD provides protections for victims of acts of domestic violence, dating violence, stalking, and sexual assault. This is true regardless of gender. While victims are still required to meet criminal and screening requirements, you will not be subjected to denial solely because you are a victim of an act (aka VAWA Crimes) covered under VAWA 2013. If you want to exercise your VAWA protections, please contact the owner/agent (Property Management Office).
Disabled individuals/families have the right to request reasonable accommodations to participate in the informal hearing process. TDD: 1-800-648-6056 or 711 National Voice Relay, or if you have difficulty understanding English, please request our assistance and we will ensure that you are provided with assistance based on your individual needs.
If you feel as if you have been discriminated against you have the right to file a fair housing discrimination complaint with HUD and directed to HUD’s Office of Fair Housing and Equal Opportunity at (800) 669-9777(voice) or
(800) 927-9275 (TTY).
Housing discrimination complaints may also be filed by visiting www.hud.gov/fairhousing, or by downloading HUD’s free housing discrimination mobile application, which can be accessed through Apple and Android devices.
