Resident Services
Online Payment Portals
FAQs
Yes, residents can pay rent online via the property’s payment portal. The “Communities” tab at the top of the page provides links to payment portals for your community. Once there, you can search for your community and access the online payment portal.
Contact your community manager for more information.
Residents can submit maintenance requests by contacting the property management office.
If a maintenance emergency occurs, residents should contact the property management office, or if after-hours, residents may contact 859-276-5388 for assistance. Residents experiencing a life-threatening emergency should call 911 immediately.
All residents are highly encouraged to purchase Renters Insurance to cover the loss of personal belongings but is not required. If you have questions regarding Renters Insurance you may reach out to the Property Management office for more information.
Follow Us
For Updates
To the fathers on our team and the residents we serve: thank you for all you do. Your hard work and love make a difference every day.
Wishing you a relaxing and joyful Father’s Day! #WinterwoodInc #FathersDay #OurPeopleFirst
0 CommentsComment on Facebook
📣 Help us welcome our newest team members to Winterwood! We’re excited to have this amazing group join the Winterwood family. From property management to maintenance, they’re already making a difference ✨ #Winterwoodinc #WelcomeToTheTeam #LoveWhereYouWork
5 CommentsComment on Facebook
🌟 Employee Highlight: Abby Walridge 🌟
Please help us congratulate Abby Walridge on her recent promotion to Accounts Receivable! 👏
Abby joined Winterwood Inc. in 2022 as an Office Assistant at our Shelbyville office. With hard work and dedication, she quickly became a Property Manager, then Senior Property Manager, and now stepping into her new role in Accounts Receivable.
Abby has been an incredible asset to our team and the communities she’s served!
Outside of work, Abby is a proud mom of three and stays busy cheering on her kids at basketball games and cheer competitions. 📣🏀 When she’s not on the sidelines, she loves reading, singing, camping, and heading to the beach with her family. 🏖️📚🎶
We’re so proud of everything Abby has accomplished and can’t wait to see what she does next. Congratulations, Abby! 💙
#WinterwoodFamily #EmployeeSpotlight #PromotionCelebration #WinterwoodInc #OurPeopleFirst
10 CommentsComment on Facebook
🌟 Employee Spotlight 🌟 Join us in celebrating Ashley Thomas, nominated by Jennifer Minton! Ashley is an incredible asset manager who goes above and beyond to support her team. She leads with heart, always putting residents and staff FIRST. Her dedication, leadership, and commitment to creating a positive work environment truly make a difference.👏
Thank you, Ashley, for all you do! #winterwoodinc #employeespotlight #OurPeopleFirst #lovewhereyouwork
22 CommentsComment on Facebook
Violence Against Women Act
Protections Provided Through the Violence Against Women Act
HUD provides protections for victims of acts of domestic violence, dating violence, stalking, and sexual assault. This is true regardless of gender. While victims are still required to meet criminal and screening requirements, you will not be subjected to denial solely because you are a victim of an act (aka VAWA Crimes) covered under VAWA 2013. If you want to exercise your VAWA protections, please contact the owner/agent (Property Management Office).
Disabled individuals/families have the right to request reasonable accommodations to participate in the informal hearing process. TDD: 1-800-648-6056 or 711 National Voice Relay, or if you have difficulty understanding English, please request our assistance and we will ensure that you are provided with assistance based on your individual needs.
If you feel as if you have been discriminated against you have the right to file a fair housing discrimination complaint with HUD and directed to HUD’s Office of Fair Housing and Equal Opportunity at (800) 669-9777(voice) or
(800) 927-9275 (TTY).
Housing discrimination complaints may also be filed by visiting www.hud.gov/fairhousing, or by downloading HUD’s free housing discrimination mobile application, which can be accessed through Apple and Android devices.
